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Deposit  |  eStatement  |  Mobile Banking  |  Debit Card  |  Touch ID  |  Online Banking

Deposit

How do I check my balance?

There are a number of ways to check your balance. You may call our automated telephone banking service at 877.251.6222  If you prefer, you can also obtain your balance by logging into the Abington Bank’s Online Banking to view your accounts, transfer funds, or conduct bill payment transactions. These two systems are simple, and can be accessed 24 hours a day, 7 days a week.

What do I do if I lose my debit card?

If you would like to report a debit card lost or stolen, please dial 877.380.BANK (2265) during normal business hours. To report your card after hours, please dial 800.417.8715.

Why are my available funds different than my balance?

Your deposit account available balance includes your current balance minus any holds. Your available balance does not include savings overdraft, unused reserve credit, and assigned overdraft privilege limits.

Which ATMs can I use with my Abington Bank debit card?

You can use Abington Bank’s free of charge. In addition, Abington Bank is part of the nationwide SUM Network and Allpoint Network. That means, anywhere you see the SUM logo or Allpoint logo on an ATM the terminal surcharge will be waived.

Can my Abington Bank debit card be used outside of the United States?

You can use your Abington Bank debit card outside of the United States. Withdrawal and transaction fees may apply. If you are planning on traveling, please complete the Travel Plans Notification Form  or call Customer Care Center at 877.380.BANK (2265) for more information.

Where can I find the current savings rates?

Current rates on all Deposit accounts can be found on our website in the Savings Rates section.

How do I make a stop payment?

To make a stop payment on a check please contact us during regular business hour at 877.380.BANK (2265) or log into your Online Banking account via your computer or the Abington Bank Mobile app.

What type of identification is required to open a new account?

Abington Bank requires primary ID which includes a valid driver’s license, valid State issued ID or a non-expired passport. A secondary ID such as a Social Security Card or credit card may also be requested by the Bank.

How do I transfer funds?

It’s easy to transfer funds yourself by phone, merely call 877-251-6222 to use our Phone-Banking service. You can also transfer funds at ATMs or online, using Abington Bank’s Online Banking. Subject to limitations.

 

eStatement

What is an eStatement?

An eStatement is an electronic version of your statement with images available online via our secure site. You can view and print your statement right from your computer or mobile device, avoiding the wait for traditional mail and ending paper clutter. Loan bills and tax statements are also included in eStatements.

What are the benefits of switching to eStatements?

By making the switch to eStatements, you can:

  1. Access your financial information 24 hours a day from anywhere you have access to the Internet
  2.  Reduce the risk of mail fraud and identity theft that comes with paper delivery
  3. Get organized and reduce the clutter of paper statements
  4. Help to protect the environment

Are check images available with my eStatement?

Yes. If you are banking on your computer, you can view the front and back sides. If you are banking from your mobile device, the front and back of the check can be seen via the individual transaction on the account activity screen. If you need a copy of the back of the check please call customer service at 877.380.BANK (2265).

When can I view my eStatement?

You can log in to view eStatements at any time! Your current eStatement will be available within two business days after your statement cycle ends. We will send you an email alerting you that your eStatement is ready for viewing. Your previous eStatements are available to you online immediately!

Will my eStatement look the same as my paper statement?

Yes, your eStatement looks exactly like your paper statement.

Will I still receive my paper statements once I enroll in eStatements?

No. Once you enroll for eStatements, you will no longer receive a paper statement.

How do I save my eStatement for future reference?

You can save them to your computer if you wish and they will be available on our web site for a rolling 16 months. Statements that are not available online can be requested by phone at 877.380.BANK (2265). Abington Bank keeps copies of statements for seven years.

Will I be able to print my statement and check images?

Yes. Once you open the eStatement, you will be able to print it just like you print any document on your computer.

Can I access an eStatement for all my accounts?

Checking and savings accounts, mortgage and consumer loans, tax documents, and deposit and loan bills are available online for each account enrolled.

Is there a charge for eStatements?

There is no charge. eStatements are free!

What if I change my email address?

You can update your email address when you initially sign up for eStatements. After your enrollment, if your email changes, you will need to notify us to continue receiving the email notice that your latest eStatement is available. This can be done in the “Options” section of the online banking web page, in the “Messages” section of the Mobile Banking app, by initiating an Online Chat, or by contacting the bank at 877.380.BANK (2265).

Mobile Banking

What is Mobile Banking?

Mobile Banking allows anyone with an online banking account to access information from a mobile device. Mobile Banking offers two ways to access your accounts:

  1. Use a mobile browser on your mobile device
  2. Download an app to your mobile device

You can choose one or both of these options, depending on the capabilities of your mobile device.

What are additional steps I can take to help keep my information protected?

There are several ways you can help protect your information:

  1. Ensure that your devices and apps are up to date with the latest versions to ensure security
  2. Download Apps from trusted and approved App stores endorsed by your service provider or technology provider, such as such as Apple iPhones® or Android phones
  3. Avoid Jailbreaking (“self-hacking”) your smartphone to gain full access to all of the features of the phone which can leave your phone susceptible to malware, viruses, and other malicious programs
  4. Turn off your Bluetooth when you are doing banking transactions

Debit Card

What do I do if I lose my debit card?

To report your card lost or stolen, you can contact us 24/7 at 800.417.8715

If you are calling from outside the United States, call collect 617.564.5101

Which ATMs can I use with my Abington Bank debit card?

You can use Abington Bank’s free of charge. In addition, Abington Bank is part of the nationwide SUM Network and Allpoint Network. That means, anywhere you see the SUM logo or Allpoint logo on an ATM the terminal surcharge will be waived.

I forgot my pin number, how do I get a new one?

Call our Interactive Voice Response system at 800.992.3808.

Can you pick/change your own pin number for your debit card?

Yes, it can be done at the Abington Bank ATM or through our Interactive Voice Response system 800.992.3808.

Do deposits put into ATM machines receive immediate credit?

The credit is posted to the account immediately, but funds may not be available until the second business day. For more details please refer to our Funds Availability policy.

Is the balance showing on my ATM receipt the right balance?

Yes, it’s the available balance at that time.

What is my daily withdrawal limit at the ATM machine?

Please contact our Customer Care for this information at 877.380.BANK (2265).

Can my daily limit be increased?

Yes, the limit can be increased, but you need to speak with a Customer Service Representative at 877.380.BANK (2265).

Do you offer credit cards?

No. However, you can use your debit card for any Point of Sale (POS) transactions.

Can my Abington Bank debit card be used outside of the United States?

You can use your Abington Bank debit card outside of the United States. Withdrawal and transaction fees may apply. If you are planning on traveling, please complete the Travel Plans Notification Form  or call our main office at 877.380.BANK(2265 ) for more information.

Touch ID

Is Touch ID™ secure?

Yes. Touch ID has the same level security as all authentication methods for Online and Mobile Banking.

What smartphone devices are supported?

Touch ID is available for iOS and Android devices that have compatible fingerprint support running Android 6.0 or higher. Compatible Android devices are those that are using Android’s fingerprint support. Specific devices from Manufacturers that have created their own Fingerprint supported devices and are not using Google’s built-in support for Android, are not compatible. Examples of known devices that are not supported are the Samsung Galaxy S5 and Note 4. These devices use Samsung’s Fingerprint drivers, not Google’s Android.

If I have fingerprint capability on my device, do I have to use Touch ID™ for Mobile Banking?

No. You can use your Login ID and Password to sign in to Abington Bank Mobile and Online Banking.

How does the Abington Bank Mobile Banking App know that it is my fingerprint?

Abington Bank does not collect your fingerprint details, and cannot link it to the personal information we hold about you. Abington Bank is relying on the device to authenticate the fingerprint and confirm or reject verification.

How do I enroll in Touch ID™?

On the Abington Bank Mobile Banking App login screen, enter your password and then navigate to the Mobile Services menu > Manage Fingerprint > Fingerprint Enrollment. You will then be prompted to give your device a name (should be unique) along with providing your Abington Bank Online Banking Login ID and Password. Once all three fields are completed, select enroll. The next time you login to your Abington Bank mobile app, you will be prompted to use your Fingerprint/Face ID.

How do I log in with Fingerprint?

On the app’s login screen, a message will display prompting you to log in with your fingerprint.

Will a password be required when using Touch ID™?

No. Once you are enrolled with Touch ID, your fingerprint is the only required login credential.

Where is my fingerprint stored?

Abington Bank does not hold or store your fingerprint. Your fingerprint is stored on your device (as part of the user settings) when you set it up and we rely on the device to authenticate your fingerprint if you choose to use Touch ID when accessing Mobile Banking.

Can I use any finger for Touch ID™?

Yes, you can store as many of your fingerprints as the device allows. Any fingerprint that is stored in the device can be used to access your Mobile Banking.

Can more than one person’s fingerprint be registered to my App?

Abington Bank does not collect or store your fingerprint in any case. Your fingerprint is stored on your device when you set up your fingerprint enabled device.   Just like it is your responsibility to keep secure your Online Banking password, Touch ID should be treated with the same level of security. This means that you must not have other people’s fingerprint stored on your device if you would like to use this login option. However, if someone else’s fingerprints are stored on your device and you enable fingerprint authentication, the second person will also have full access to your account.

Can more than one person log in to Abington Bank Mobile Banking using Touch ID™ on the same device?

On enrollment, any fingerprint you save on your device may access your Abington Bank  Mobile Banking App. You should not register for Touch ID if you wish to retain other people’s fingerprints on your device.

If my fingerprint is not recognized, can I still log in to my account?

Yes. You can still log on to the Abington Bank Mobile Banking app using your account username and password.

What if my Touch ID™ enabled device is lost or stolen? Will someone be able to access my accounts?

If your mobile device is lost or stolen you can delete a device at any time by logging onto your account from a PC or another device and selecting the Fingerprint Device Management screen. You can delete the lost/ stolen device from the list of devices currently authorized. In addition, anytime a new fingerprint is added to the device, re-enrollment is required so a lost device should not be able to access your account without your fingerprint or account Login ID/ Password.

Please call our Customer Care at 877.380.BANK (2265) in the event your device is lost or stolen so we can reset your password as an added level of security.

 

How can I disable Touch ID™?

Touch ID can be disabled in a number of ways:

  1.  Using the Mobile Banking app: navigate from the Login page > Mobile Services > Manage Fingerprint > Fingerprint Enrollment > Click “Unenroll”.
  2. Using the Mobile device browser: Login > “Manage Fingerprint Devices.” (Shown below or the Fingerprint Enrollment page.)
  3. Using a PC: navigate to the Service Center > Manage Fingerprint/Face ID Devices > Click Delete to remove the device.

What happens when I buy a new phone?

You will need to register your fingerprint on the new device, and then re-enroll Fingerprint to access Mobile Banking using your fingerprint.

Online Banking

Why am I sometimes asked to verify my identity?

In some situations, Abington Bank may provide an additional level of security and ask you to verify your identity. This is another level of security for your protection.

Where can I get login assistance for Online Banking?

For login assistance you can call Customer Care at 877.380.BANK (2265).

What if I forgot my password?

If you forgot your password, click on the Forgot Your Password link located on the User ID or Password screen. You will then be asked to enter information to identify yourself and allowed to choose and confirm your new password.

What is the difference between Quicken Web Connect and Quicken Direct Connect?

Quicken® Web Connect
The Web Connect service is an on demand update for your Quicken® software that is completed by you at your convenience from your Abington Bank Online Banking profile. Simply sign in to Abington Bank Online Banking to export transactions directly from your account history and import them into your Quicken® software. NOTE: This is the most secure process for maintaining your Quicken® software as you do not have to share your online banking User ID and Password with the Quicken® software.

Quicken® Direct Connect
With the Direct Connect service your Quicken® software communicates directly with a connection to your Abington Bank Online Banking profile. To establish this service, you will need to initiate a connection process between your Quicken® software and your Abington Bank Online Banking profile. Visit http://quicken.intuit.com/ for instructions on how to enable this service. You must also enroll for this service with your online banking profile. To enroll for Quicken Direct connect, visit the Service Center and choose the Quicken/Quickbook link, place a checkmark next to Quicken in the Direct Connect Self Enrollment section and click the Enroll button.

What is the difference between the current and available balance?

The available balance displayed on your deposit accounts includes your current balance minus any holds. Your available balance displayed does not include savings overdraft, unused reserve credit and assigned overdraft privilege limits. The available balance displayed on your loan accounts is the amount of the funds available for your use.

Why should I notify Abington Bank that I am traveling?

Abington Bank is dedicated to your security. Our Fraud Prevention department monitors your account activity and reviews the activity for suspicious behavior. When leaving the area it is best to notify Abington Bank of your travel plans so a note can be made and your Debit card will remain active. If you will be traveling internationally, or just outside of your normal geographical area, contact us first by completing the Travel Plans Notification Form, chatting with us online or via the Mobile Banking app or by calling Customer Care at 877.380.BANK (2265) and we will make sure that your card will work while you travel.

How can I find the interest earned on my account?

The Account Detail module located in the right side column of the Account Activity page displays information such as the Interest Rate, Previous Year Interest, Year to Date Interest and Last Interest Amount. Simply select the interest bearing account you wish to inquiry upon from the drop down and press search.

How do I change the nickname on an account?

To change your account nickname, click on the Manage Account Nickname link under My Accounts or in the Service Center. Select the account you wish to change the nickname for from the Select an Account to Nickname menu and click submit. In the Account Nickname section, click Change. An account Nickname popup window will appear. Input your new nickname and press submit.

How do I set up a reoccurring payment?

Abington Bank loan payments can be scheduled under the Transfers tab. By changing the scheduling option from immediate to recurring, you can determine the frequency of your reoccurring payment.

How do I add, delete or edit a payee?

Go to the Pay My Bills tab and then click “Add a Company or Person” on the “Payment Center” tab to add a Payee. To delete a Payee, from the “Payment Center” tab in bill pay, click on the Payee they want to delete. When the Payee details screen appears, click the “delete” option located under the payee icon on the left hand part of the screen. To edit a Payee, from the “Payment Center” tab in bill pay, click on the Payee you want to edit. When the Payee details screen appears, make the needed edits and click “Save Changes”.

What is Manage my Money?

Manage my Money allows you to monitor your Abington Bank accounts. It helps you with organizing and categorizing your spending so you can see where every dime goes and make money decisions you feel good about. It can also assist with establishing savings goals and following your progress so you can stay on track.

How do I delete a scheduled transfer/payment?

Reoccurring and future-dated transfers/payments display in a Scheduled Transfers module under the Transfer Funds tab. To delete, simply click Delete on the right on the row you wish to stop.

Can I update my Online User ID?

Yes. Simply log into Online Banking, select the Service Center tab and in the “My Profile” area, select Change User ID.

Can I update my password?

Yes. Simply log into Online Banking, select the Service Center tab and in the “My Profile” area, select Change Password.

Can my Online User ID and Password be the same?

No. For security purposes, your Online User ID and Password must be different.

How do I update or change my security question?

Simply log into Online Banking, select the Service Center tab and in the “Security Information” area, select Change Security Information.

How do I add an account to my Online Banking profile?

Your account will automatically be added the following business day after it has been opened. If you have an account that was not added to you online banking profile, please contact Customer Care at 877.380.BANK (2265).

How do I sign up for Abington Bank eStatements?

To gain access to the Abington Bank eStatements, click the Accounts tab and select eStatements. Click on View Statements next to the account you would like to enroll, on the following screen, check the Receive Notification box, validate your email address and click the Next button to proceed. On the next page, read & accept the Terms & Conditions by inputting the PDF acknowledgment code, located at the end of the document, in the appropriate field at the bottom of the page and clicking Submit. Once you accept the terms, your eStatement access will be enabled and you’ll begin receiving an email when you monthly statement is available to access through online banking.

How do I place a Travel Notification?

If you are planning on traveling, please complete the Travel Plans Notification Form, chat with us Online, or call Customer Care at 877.380.BANK (2265) for more information.

How do I turn my debit card on or off?

If you lost, misplaced, or had your Abington Bank Debit card stolen or you believe that you have unauthorized card – based transactions posted to your account, you now have the ability to disable your card immediately by simply clicking on the “Deactivate” button for the corresponding card on the Activate/Deactivate my Debit card page or in the Mobile Banking app. Even better, if you have disabled your card but then subsequently find or retrieve your card, simply click the “Reactivate” button that will appear below to instantly use your card again.

To do this, visit the Service Center when logged into Online Banking, or the Main Menu on our mobile app to access this feature.

How do I set up alerts?

Alerts are located under the Account Services section of the Service Center tab. You can create, change or view you alert history all from this one location. To begin, click Create a New Alert. Select the alert you wish to active and press Add subscription. For explanation of what each alert is, select the link that reads ‘Click here for more detailed information about the Alerts we offer.

How do I enroll for Quicken/QuickBooks Direct Connect?

Under the Service Center tab, click the Quicken/QuickBooks link under the Electronic Services section. On this page, simply click the enroll button.

What if I forgot my Online User ID?

Contact Abington Bank Customer Care toll free at 877.380.BANK (2265).

What is the question mark next to my transaction in my account activity?

To the right of each transaction displayed on the Account Activity page is a question mark that serves as a link to send a secure inquiry to Abington Bank regarding the transaction in question. A transaction inquiry box will open displaying the account, transaction, transaction date, and amount. A message box in included where you can detail your question. An Abington Bank Customer Care member will review and respond to your message accordingly. A response to a transaction inquiry will be seen in your secure messages when you login to online banking. When you initiate your inquiry, you can choose to be notified via the email address you provided when a response is received.

What if I don't recognize my security questions?

If you do not recognize security questions or answers, DO NOT enter your Password and call toll free at 877.380.BANK (2265).

Why was online access to my account locked?

In order to protect your account information from unauthorized users, we allow only a certain number of failed attempts for entering your Password and Online User ID and security questions. If you exceed these attempts, your account access will be locked. If you have been locked out of your online banking call toll free at 877.380.BANK (2265).

Why did my transfer fail?

There are several reasons a transfer might fail. Generally transfers will fail due to insufficient funds in the Account you are trying to transfer from. If funds are available call toll free at877.380.BANK (2265).