Important Notice: We are aware that some former bankESB customers are being charged ATM fees at our ATMs. Please be assured that any related fees will be reimbursed. We apologize for the inconvenience.

Mobile Banking App Information for Former bankESB Customers

  • On Monday, August 24, delete your existing bankESB Mobile Banking app (it will no longer work). Download the
    TruNorth Bank Mobile Banking app from the App Store® (have your Apple ID and password handy!) or Google PlayTM.
  • NOTE: You can download the TruNorth Bank Mobile Banking app before August 24, but you won’t be able to log in until then.
  • If you use biometric ID (face or fingerprint) to log into the Mobile Banking app: The first time you log into the TruNorth Bank Mobile Banking app, you’ll need to enter your user ID and password. After that, you can set up biometric ID again. (Helpful hint…don’t remember your user ID and password? Click on “Forgot User ID” or “Forgot Password” to retrieve or reset them.)
  • If you access Online Banking directly through a web address saved in your browser’s favorites, that web address will no longer work. Be sure to bookmark the new one instead!
  • Account history, previously established automatic transfers, Bill Pay payees, active eBills, and scheduled Bill Pay payments will carry over; no need to set them up again.
  • Account alerts will carry over, too, but you will need to reestablish Push notifications, if desired.
  • Zelle® users will need to reenroll in the service and reestablish payees and payments.
  • If you use an online account aggregation tool, such as Plaid, Credit Karma or Boost, you will need to reestablish your connection to the tool.

The App Store is a registered trademark of Apple Inc. Google Play is a trademark of Google LLC.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

What’s Ahead for Existing TruNorth Bank Customers

Here is a brief summary of updates taking place on Monday, August 24:

  • Our Customer Care phone number will change to 855.527.4111.
  • Our Telephone Banking phone number will change to 877.372.2447.
  • Our Routing & Transit Number will change to 211870935, but you can continue to use your existing checks.
  • Our mortgage division, Hometown Mortgage, will be renamed TruNorth™ Mortgage.
  • Our Fee Schedule will be updated with a $15 fee for incoming domestic wires effective August 22 and a $6* monthly account fee for IOLTA Checking effective October 1.
  • Passbook Savings accounts will no longer be eligible for electronic transfers of funds out of the account, and we will no longer accept transfer requests over the phone with a bank representative.
  • Deposit insurance coverage will change. DIF insurance will continue for a limited time but will eventually be discontinued. FDIC insurance coverage will remain.
  • We will continue to accept loan payments at all locations, but you’ll notice on your statement that our new address for payments by mail will be:

TruNorth Bank Loan Payments
Department 4630
PO Box 986500
Boston, MA 02298-6500

  • The new number to call for loan-related questions after August 24 will be 855.527.4111.
  • We will begin offering Health Savings Accounts (HSAs).

*Monthly account fee is $6.00 a month or interest earned, whichever is less.

TruNorth Mortgage is a division of TruNorth Bank.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.